Frequently Asked Questions

Find answers to common questions about Pet Fellow. We're here to help you with pet adoption, fostering, veterinary services, and more.

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Quick answers to help you get the most out of our platform

Emergency

Use the "Emergency" filter in our veterinarian directory to find 24/7 emergency clinics near you. For immediate emergencies, call emergency services first, then use our platform to find the nearest emergency vet.
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First, ensure the pet is safe and check for identification. Report found pets through our Lost & Found section with photos and location details. Contact local animal control and veterinarians to check for microchips.
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Pet emergencies include: difficulty breathing, severe injury, poisoning, seizures, unconsciousness, severe vomiting/diarrhea, inability to urinate, eye injuries, or any situation where your pet seems to be in severe distress or pain.
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Messaging

Our secure messaging system allows direct communication between users while protecting personal information. Messages are related to specific pets or services, and you can share photos and documents safely.
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While you can share contact information once you're comfortable, we recommend using our messaging system initially for safety. This protects both parties and provides a record of communications.
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General

This is a comprehensive pet services platform that connects pet owners, adopters, foster families, veterinarians, and service providers. You can find pets for adoption, locate veterinary services, arrange foster care, get pet insurance, manage pet passports, and access our pet supply store.
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Click the "Sign Up" button in the top right corner. Fill out the registration form with your name, email, and password. You'll receive a verification email to activate your account. You can also sign up using your Facebook account for faster registration.
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Yes, our core services are completely free including browsing pets, creating profiles, messaging, and basic listings. Premium features like featured listings, advanced search filters, and priority support may have associated fees.
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You can reach our support team through the Contact page, email us directly, or use the live chat feature. We typically respond within 24 hours during business days.
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Absolutely! Our platform is fully responsive and works seamlessly on all devices including smartphones, tablets, and desktop computers. We also have mobile apps available for iOS and Android.
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Shop

Our pet store features products from verified vendors. Browse by category, read reviews, compare prices, and purchase directly. We handle secure payments and coordinate delivery with our trusted vendor network.
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We accept all major credit cards, debit cards, Bkash, and mobile wallets. All payments are processed securely through encrypted payment gateways for your protection.
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Returns are accepted within 30 days for unopened pet products in original packaging. Refunds are processed within 5-7 business days. Custom or personalized items may have different return policies.
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Safety

We verify service providers, monitor communications, use secure payment systems, and have reporting mechanisms for suspicious activity. Always meet in public places for initial meetings and trust your instincts.
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Report any suspicious activity immediately using the "Report" button or contact our support team. This includes requests for money outside our platform, inappropriate behavior, or suspected fraud.
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We use industry-standard encryption, secure data storage, and strict privacy policies. Your personal information is never sold to third parties. You control what information is visible to other users.
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Volunteer

Visit our volunteer page and submit an application detailing your interests, availability, and experience. We offer various volunteer opportunities including foster coordination, event support, and community outreach.
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Volunteer roles include: foster home coordination, adoption event support, pet transportation, administrative help, social media management, and community education programs. Find opportunities that match your skills and schedule.
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Pets

Navigate to "My Pets" in your dashboard and click "Add Pet." Fill out the pet profile with photos, basic information, medical history, and personality details. This creates a comprehensive profile for your pet.
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The number of pets you can register depends on your account type and platform settings. Most users can register multiple pets without restrictions. Check your account limits in the settings page.
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Access your pet's profile and navigate to the "Medical Records" section. You can upload vaccination certificates, medical reports, and treatment history. Keep records current for better service access.
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Technical

Photo upload issues are usually due to file size or format. Ensure images are under 5MB and in JPG, PNG, or WebP format. Clear your browser cache and try again. Contact support if problems persist.
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Try refreshing the page, clearing your browser cache, or switching to a different browser. Slow loading can also be due to internet connection issues. Contact support if problems continue.
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Check your spam/junk folder first. Ensure our email address is in your contacts or whitelist. Verify your email address in account settings and check notification preferences. Gmail users may need to check the Promotions tab.
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Use the "Report Issue" feature in your account menu or contact our technical support team. Provide details about what you were doing when the issue occurred, your browser/device information, and any error messages.
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Account

Log into your account and click your profile picture or name in the top navigation. Select "Profile Settings" to update personal information, contact details, preferences, and notification settings.
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Click "Forgot Password" on the login page, enter your email address, and we'll send a secure reset link. Follow the instructions in the email to create a new password. The link expires after 24 hours for security.
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Account verification may include email verification, phone verification, and identity verification for service providers. Check your account settings for verification status and follow the provided instructions.
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Yes, you can delete your account from your profile settings. This will permanently remove your data, listings, and messages. Active adoptions or service agreements must be completed before account deletion.
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Go to Account Settings > Notifications to customize email, SMS, and push notification preferences. You can choose what types of updates you want to receive and how often.
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Community

Browse our community section to find groups based on pet types, locations, or interests. Join public groups instantly or request access to private groups. Participate in discussions, share experiences, and connect with fellow pet lovers.
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Absolutely! Share photos, stories, and updates in your pet's profile, community groups, or the main feed. Tag your posts appropriately and follow community guidelines for the best experience.
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Passport

A pet passport is an official document containing your pet's identification, vaccination records, health certificates, and travel history. It's required for international travel and useful for domestic travel, boarding, and emergency situations.
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Submit an application through your account with your pet's details, current vaccination records, and a recent photo. Our verification team will review the information and issue the digital passport within 3-5 business days.
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You'll need current vaccination records, health certificates from a licensed veterinarian, proof of pet ownership, recent photos, and microchip information if applicable. All documents must be recent and from verified sources.
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Pet passports are typically valid for 1-3 years depending on vaccination schedules and destination requirements. You'll receive renewal reminders before expiration to ensure continuous coverage.
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Business

Business owners can apply for verified provider status through our Business Registration process. This includes verification of credentials, insurance, and business licenses. Approved businesses get enhanced profiles and booking features.
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Basic business listings are free. Premium features like featured placement, enhanced profiles, and advanced booking systems have monthly subscription fees. Contact our business team for detailed pricing.
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Insurance

We partner with leading pet insurance providers to offer comprehensive coverage options including accident and illness coverage, wellness plans, and specialty care coverage. Compare plans, coverage levels, and pricing to find the best fit.
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Claims can be filed directly through your insurance provider's portal linked from your account. Submit veterinary receipts, treatment records, and any required forms. Most claims are processed within 5-10 business days.
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Coverage typically includes accidents, illnesses, surgeries, diagnostic tests, and medications. Wellness plans may cover routine care like vaccinations and checkups. Pre-existing conditions and cosmetic procedures are usually excluded.
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Health

Generally, healthy adult pets should have annual checkups, while puppies/kittens and senior pets (7+ years) should be examined every 6 months. Pets with chronic conditions may need more frequent visits as recommended by your veterinarian.
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Core vaccines for dogs include rabies, DHPP (distemper, hepatitis, parvovirus, parainfluenza). For cats: rabies, FVRCP (feline viral rhinotracheitis, calicivirus, panleukopenia). Your veterinarian will recommend additional vaccines based on lifestyle and risk factors.
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Warning signs include changes in appetite, energy level, bathroom habits, breathing, or behavior. Other signs: vomiting, diarrhea, excessive drooling, limping, hiding, or unusual vocalizations. When in doubt, consult your veterinarian.
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Pet nutrition depends on species, age, size, activity level, and health conditions. Choose high-quality commercial pet foods appropriate for your pet's life stage. Consult your veterinarian for specific dietary recommendations.
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Veterinary

Use our veterinarian directory with search filters for location, specialization, ratings, and services. All listed veterinarians are verified professionals. Read reviews from other pet owners to make informed decisions.
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Many veterinarians offer online booking through their profiles. Look for the "Book Appointment" button. You can also contact them directly through our messaging system to schedule appointments or ask questions.
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Our network includes general practice, emergency care, specialized services (surgery, dermatology, cardiology), dental care, and exotic pet services. Use the specialization filter to find the right care for your pet.
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Only verified pet owners who have used a veterinarian's services can leave reviews. Reviews are moderated for authenticity and helpfulness. Ratings are based on service quality, communication, and overall experience.
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Getting Started

Welcome to pet ownership! Start by: 1) Setting up a veterinary relationship, 2) Getting necessary supplies (food, bed, toys), 3) Pet-proofing your home, 4) Establishing routines, 5) Considering pet insurance. Our New Pet Owner Guide provides detailed checklists.
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Essential supplies include: appropriate food and water bowls, quality pet food, comfortable bedding, collar and leash (dogs), litter box (cats), toys for mental stimulation, grooming supplies, and a pet carrier for transportation.
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Consider your living space, activity level, time availability, experience, and family situation. Research different breeds and their needs. Use our Pet Compatibility Quiz and consult with current pet owners or veterinarians for guidance.
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Premium

Premium features include: featured listings, advanced search filters, priority customer support, unlimited photo uploads, enhanced messaging, detailed analytics, and early access to new features.
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Cancel your subscription anytime from Account Settings > Subscription. You'll retain premium features until the end of your current billing period. No cancellation fees apply.
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Mobile

We're launching our mobile app very soon! The app will be available for both iOS and Android devices with all web features plus location services, push notifications, and offline access to your pet profiles. Sign up for notifications to be the first to know when it's available.
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You can sign up for app launch notifications in your account settings under "Notifications". We'll send you an email and platform notification as soon as the mobile app is available for download on your device.
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Adoption

Our adoption process: 1) Browse available pets using our search filters, 2) Submit a detailed adoption application, 3) Wait for the current owner to review and approve, 4) Complete the final adoption paperwork and transfer process. The entire process typically takes 3-7 days.
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You'll need to provide: your motivation for adopting, previous pet experience, living situation details, information about other pets, work schedule, veterinary references, and any additional relevant information. Complete applications have higher success rates.
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Yes, you can submit applications for multiple pets. However, we recommend applying only for pets that truly match your preferences and living situation to maintain quality applications and respect pet owners' time.
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If your application is declined, you'll receive a notification. You can apply for other available pets, and some owners may provide feedback to help improve future applications. Don't be discouraged - the right match is out there!
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Pet adoption through our platform is completely FREE! We believe every pet deserves a loving home regardless of financial barriers. We cover all adoption-related costs to make pet adoption accessible to everyone.
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Absolutely! We encourage meet-and-greets before finalizing any adoption. Contact the current owner through our messaging system to arrange a meeting. This helps ensure compatibility between you and your potential new family member.
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We believe that loving homes shouldn't be limited by financial barriers. Our mission is to connect every pet with their perfect family, regardless of economic circumstances. By removing adoption fees, we make pet ownership accessible to all responsible families.
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Location

Our platform serves multiple regions with localized services. Use location filters to find services in your area. We're continuously expanding to new locations based on user demand and service provider availability.
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Use our location-based search with your ZIP code or city name. Set your default location in account settings for personalized results. Most services show distance and can be sorted by proximity.
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Behavior

Start with positive reinforcement training, establish consistent routines, and ensure adequate exercise and mental stimulation. For persistent issues, consult professional trainers or veterinary behaviorists available through our platform.
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Give your pet time to adjust (typically 2-8 weeks). Create a safe space, maintain routines, provide comfort items, and be patient. Gradual introduction to new areas of the home helps reduce stress.
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Proper socialization helps pets become well-adjusted, confident, and friendly. It reduces fear-based behaviors and makes veterinary visits, grooming, and new experiences easier. Start socialization early and continue throughout your pet's life.
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Advanced Care

Senior pets need more frequent veterinary checkups, adjusted diets, comfortable bedding, gentle exercise, and monitoring for age-related conditions. Maintain routines, provide easy access to food/water, and consider supplements as recommended by your vet.
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Special needs pets may require modified environments, specific diets, medications, or assistive devices. Work closely with your veterinarian to develop care plans. Many special needs pets live happy, fulfilling lives with proper care.
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Travel preparation includes: health certificates, updated vaccinations, proper carriers, identification tags, familiar items for comfort, and research of destination pet policies. Book pet-friendly accommodations in advance.
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Foster

Pet fostering provides temporary care for pets in need, while adoption is permanent. Foster care helps during emergencies, medical recovery, or while pets await adoption. Foster families provide love and care knowing it's temporary but vital.
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We offer several fostering types: Emergency fostering (short-term crisis care), Medical fostering (recovery care), Adoption fostering (pre-adoption care), and Long-term fostering (extended care). Each serves different needs in our pet community.
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Basic requirements include: stable housing, time for pet care, basic pet experience, and passing our screening process. Specific requirements may vary based on the type of fostering and the pet's needs.
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Cost coverage varies by arrangement. Emergency fostering often includes support for food and basic medical care. Adoption fostering may be supported by adoption organizations. Details are provided when you accept a fostering request.
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Still Have Questions?

Can't find what you're looking for? Our support team is here to help with any questions about Pet Fellow.

Contact Support hello@petfellow.org